Terms of Service

1. Definitions

In these Terms, the following definitions apply:

“Service”

— the INVVEN platform and all features accessed via invven.com.

“User”

— any individual or entity accessing the Service.

“Tenant”

— a business account holder with an active subscription.

“User Content”

— all data, records, invoices, quotes, and files uploaded or created by the Tenant.

“Subscription”

— a paid or trial plan granting access to the Service.

“Personal Data”

— any information relating to an identified or identifiable individual.

“Third-Party Services”

— external providers integrated with or used to deliver the Service.

2. Acceptance of terms

These Terms of Service (“Terms”) govern your access to and use of the INVVEN platform at invven.com, operated by INVVEN Ltd, a New Zealand registered company (“INVVEN”, “we”, “us”, “our”).

By creating an account or using INVVEN in any way, you agree to be bound by these Terms. If you are using INVVEN on behalf of a business, you represent that you have authority to bind that business to these Terms. If you do not agree, do not use the service.

These Terms apply regardless of where in the world you access INVVEN from. Additional jurisdiction-specific provisions are set out in clause 20.

3. Description of service

INVVEN is a cloud-based SaaS platform that provides invoicing, quoting, inventory management, customer management, job tracking, and related business tools for small and medium businesses. The service is delivered via the internet on a subscription basis. Features available to you depend on your chosen plan.

INVVEN is a productivity tool. It is not an accounting firm, financial adviser, or tax adviser. Nothing in the service constitutes accounting, financial, or tax advice. You remain solely responsible for your financial records, tax obligations, and compliance with applicable laws.

You are responsible for the accuracy of data you enter, the invoices you send, and all compliance with your local tax and business obligations.

4. Account registration

You must create an account to use INVVEN. When you do, you agree to:

• Provide accurate, current, and complete information.
• Keep your account information up to date.
• Keep your login credentials secure and confidential.
• Be at least 18 years of age and have legal capacity to enter into these Terms.
• Take full responsibility for all activity that occurs under your account.

If you become aware of any unauthorised use of your account, notify us immediately at support@invven.com.

5. Subscription and billing

INVVEN is offered on a paid subscription basis after a free trial period.

Free trial

New accounts receive a 14-day free trial. No payment details are required to start your trial. At the end of the trial, you must subscribe to continue using the service.

Plans and fees

• Subscriptions are billed monthly or annually in advance depending on your selection.
• Annual plans are billed as a single payment at the start of each annual period.
• All fees are shown in New Zealand Dollars (NZD) unless otherwise stated.
• GST (15%) will be added to fees where applicable under New Zealand law.
• Customers in other jurisdictions are responsible for any applicable local taxes.

Auto-renewal

Subscriptions renew automatically at the end of each billing period. We will notify you by email before renewal. You can cancel auto-renewal at any time from within your account settings.

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — your access continues until then.

You are responsible for exporting any data you require before cancelling your subscription. Upon cancellation, your account will be paused and data retained per the schedule in clause 18. INVVEN accepts no responsibility for data loss resulting from failure to export prior to cancellation.

Refunds

All subscription fees are non-refundable. No refunds are provided for: partial billing periods, unused features, accidental purchases, or failure to cancel before a renewal date. Annual subscriptions are non-refundable after 14 days from payment.

Price changes

We will give at least 30 days' written notice before increasing your subscription price. Continued use of the service after a price change takes effect constitutes your acceptance of the new price.

Payment processing

Payments are processed by our third-party payment provider. INVVEN does not store your full card details. Your payment information is subject to the payment provider's terms and privacy policy.

Failed payments

If a payment fails, we will notify you and retry. If payment remains outstanding after a reasonable period, we may suspend or terminate your access to the service.

6. Your data and responsibilities

You retain full ownership of all data you input into INVVEN, including your business information, customer records, invoices, and quotes. You grant INVVEN a limited, non-exclusive licence to store, process, and transmit your data solely to provide the service to you.

As a user of INVVEN, you are responsible for:

• Ensuring you have the right to input your customers' personal information into the platform and that you comply with all applicable privacy laws when doing so (including the NZ Privacy Act 2020, Australian Privacy Act 1988, UK GDPR, EU GDPR, CCPA, and POPIA as applicable).
• The accuracy and legality of invoices, quotes, and other documents you create and send through INVVEN.
• Meeting your own tax, GST, VAT, and business record-keeping obligations.
• Maintaining regular backups of any critical data you need for compliance purposes.
• Ensuring you have appropriate authority to act on behalf of any business you register.

7. Acceptable use

INVVEN may only be used for lawful business purposes. You must not use INVVEN to:

• Send spam, unsolicited marketing, or bulk commercial email to people who have not consented.
• Engage in fraudulent, deceptive, or misleading business practices.
• Store, process, or transmit illegal content of any kind.
• Probe, scan, or test the vulnerability of any INVVEN system or network.
• Interfere with or disrupt the service, servers, or networks connected to INVVEN.
• Upload malicious code, viruses, or any harmful content.
• Attempt to reverse-engineer, decompile, or extract source code from the platform.
• Resell, sublicense, or otherwise make the service available to third parties without written permission.
• Use the service in any way that violates applicable law or regulation.

We may suspend or terminate accounts that violate these rules, with or without prior notice.

8. Intellectual property

The INVVEN platform, software, design, trademarks, and all content created by INVVEN are the intellectual property of INVVEN Ltd and are protected by copyright, trademark, and other applicable laws. Nothing in these Terms transfers any intellectual property rights to you.

You retain all intellectual property rights in your own data and content. By using INVVEN, you do not grant us any right to use your data for purposes other than operating the service.

9. Third-party services

INVVEN integrates with third-party services including payment processors, email delivery, and cloud infrastructure providers. Your use of those integrations is also subject to those providers' terms and conditions. INVVEN is not responsible for the actions or failures of third-party providers.

Integrations with third-party accounting software (such as Xero and MYOB) are optional. You are responsible for ensuring your use of those integrations complies with their respective terms.

10. Service availability

INVVEN does not guarantee uninterrupted or error-free operation of the service. Planned and unplanned outages may occur. We do not guarantee 100% availability and accept no liability for losses arising from service unavailability.

We will give reasonable advance notice of scheduled maintenance where possible. Planned outages will generally be scheduled outside of New Zealand business hours.

11. No warranty

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. INVVEN DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. INVVEN MAKES NO WARRANTIES REGARDING ACCOUNTING ACCURACY, TAX COMPLIANCE, GST CALCULATIONS, OR FINANCIAL REPORTING. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING ALL OUTPUTS GENERATED BY THE SERVICE.

12. Beta features

Beta or experimental features are provided “as is” and may be modified, suspended, or discontinued at any time without notice. INVVEN makes no guarantees regarding the performance, accuracy, or continued availability of beta features.

13. AI features disclaimer

Certain features of INVVEN utilise AI-assisted technologies including but not limited to voice transcription, image analysis, automated quote generation, and smart recommendations. AI-generated outputs may contain inaccuracies, errors, or omissions and must be independently reviewed before use. INVVEN accepts no liability for losses arising from reliance on AI-generated content without verification.

14. Fair use and rate limits

INVVEN may apply fair-use limits to API calls, email sending, automated actions, file storage, and other platform resources to protect stability and performance for all users. Excessive or abusive usage may result in throttling or suspension.

15. Security responsibilities

You are responsible for maintaining the security of your account including: keeping your password confidential, enabling two-factor authentication where available, ensuring devices used to access the Service are secure, and controlling access by employees or third parties. INVVEN accepts no liability for unauthorised access resulting from failure to maintain account security. Shared account credentials are used at your own risk.

16. Limitation of liability

To the maximum extent permitted by applicable law, INVVEN and its directors, employees, and contractors will not be liable for:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of revenue, profits, business, data, or business opportunity.
• Costs of procurement of substitute services.
• Any damage arising from reliance on the platform for tax, legal, or compliance purposes.

Our total liability to you for any single claim arising from these Terms or the service will not exceed the total fees paid by you to INVVEN in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited, including under the Consumer Guarantees Act 1993 (NZ) or equivalent consumer protection laws in your jurisdiction.

17. Termination

By you: You may cancel your account at any time via your account settings. Cancellation takes effect at the end of your current billing period.

By us: We may suspend or terminate your account immediately, with or without notice, if you:

• Materially breach these Terms and fail to remedy it within 7 days of notice (where remedy is possible).
• Fail to pay applicable subscription fees.
• Engage in conduct that poses a risk to other users, the platform, or INVVEN.
• If we are required to do so by law.

INVVEN may suspend or terminate accounts without notice to protect platform stability, security, reputation, or other users. This includes but is not limited to accounts engaged in spam, mass email abuse, phishing, fraudulent activity, abusive API usage, or any activity that places excessive load on platform infrastructure.

On termination, your access to the platform will cease. Your data will be retained as described in clause 18 below and in our Privacy Policy.

18. Data retention after termination

Upon account cancellation or deletion:

• (a) Non-financial data including quotes, customers, inventory, and settings will be permanently deleted after 37 days.
• (b) Financial records including invoices, payment records, and transaction history may be retained for up to 7 years where required by New Zealand law, Australian law, or other applicable regulations.

You are responsible for exporting all required data before cancellation.

If you require permanent deletion of personal data that is not subject to mandatory retention obligations, please contact support@invven.com.

19. Data portability

INVVEN provides export tools allowing Tenants to download invoices, quotes, customers, and other records in standard formats including CSV and PDF. It is your responsibility to export required data before cancellation.

20. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes that cannot be resolved informally will be subject to the exclusive jurisdiction of the New Zealand courts, except as noted below.

Australia

Australian users also have rights under the Australian Consumer Law (Competition and Consumer Act 2010). Nothing in these Terms excludes those statutory guarantees. Disputes with Australian consumers may also be escalated to the Australian Competition and Consumer Commission (ACCC).

United Kingdom

If you access INVVEN from the United Kingdom, the Unfair Contract Terms Act 1977 and Consumer Rights Act 2015 may apply. These Terms do not limit any rights you have under UK consumer protection law. You may also have the right to bring proceedings in UK courts in relation to consumer matters.

For EU and UK customers: A Data Processing Addendum is available on request. Contact support@invven.com.

European Union

If you are a consumer in the EU, you may have rights under the laws of your country of residence that cannot be waived by contract, including the right to bring legal proceedings in your local courts for consumer disputes. Businesses in the EU are subject to these Terms as governed by New Zealand law.

For EU and UK customers: A Data Processing Addendum is available on request. Contact support@invven.com.

United States

If you are located in the United States, you agree to these Terms as governed by New Zealand law. INVVEN does not specifically target US consumers and makes no warranties under US law beyond what is required. California residents may have additional rights under the California Consumer Privacy Act (CCPA) — see our Privacy Policy.

South Africa

South African users have rights under the Electronic Communications and Transactions Act 25 of 2002 and the Protection of Personal Information Act (POPIA). Nothing in these Terms limits your rights under South African consumer law. See our Privacy Policy for your data rights under POPIA.

21. Sanctions and export control

You may not use INVVEN in violation of applicable trade sanctions, export control laws, or international embargoes. Use of the service from sanctioned territories or by sanctioned individuals or entities is prohibited.

22. Support

Support is provided via email at support@invven.com. INVVEN will endeavour to respond within 2 business days. No guaranteed service level agreement or uptime SLA is provided. Support is available in English only.

23. Changes to these terms

We may update these Terms from time to time. We will give at least 14 days' notice of material changes by email to your registered address and/or via a notice displayed within the application. The updated Terms will show the new effective date.

Continued use of INVVEN after the effective date of updated Terms constitutes your acceptance. If you do not agree to the updated Terms, you must cancel your subscription before they take effect.

24. Miscellaneous

• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and INVVEN regarding the service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
• Waiver: Our failure to enforce any provision does not constitute a waiver of our right to enforce it later.
• Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights to a successor entity.
• Force majeure: INVVEN shall not be liable for failures caused by circumstances beyond our reasonable control including natural disasters, government action, cyberattacks, ransomware, internet outages, cloud provider failures, or third-party service disruptions.

25. Contact

For questions or notices under these Terms, contact us at: